Hi Suzanne, Sorry to hear that, please give our Customer Care team a call on 01926 332153, and they will look into it for you. Alternatively, you can email them on info@0044.co.uk.

Thanks for your enquiry. Yes, you can use this service to call from a UK landline to a French mobile; http://www.0044.co.uk/france/cheap-international-calls.htm A mobile service also is available - see link on the same page.

No, it is a pre-paid solution and credit expires every 30 days and you then add another bundle.

The best option for a pre-paid/payg data option for S America is this; http://www.0044.co.uk/global/data-sim-card-and-mifi.htm

Correction, the 200MB bundle is now $49.00 and we'll update the page asap.

Apologies, the page was recently updated with countries covered but the pricing has been missed - 200MB $69.00, 1GB $99.00

Hi, some networks take a more leniant approach, others can charge what they wish and that is why we don't publish rates but ask people to check. Our focus is on providing you, as a traveller, the SIM to save money - low cost outbound calls and free inbound. The large networks see it as an opportunity to profit unfortunately, hence their charges - they don't need to charge a premium but some do. We are always on the look out for a SIM that is cheaper for calling in to but there are none available that meet our brief.

Sorry to hear that, it depends which type of SIM you have - USA SIMs will only connect once you arrive for instance.

Please confirm your order number or SIM phone number so we can investigate.

Yes, you can use a data SIM in an ipad - if it is a GSM version (that accepts a SIM). If it is wifi only then you can still use a mifi device with a data SIM in it to connect the ipad.

Please refer to your user guide for your specific SIM card and access your on-line account to add / manage your balance.