This may be down to a coverage issue but if you can confirm your location and the phone number of the SIM we can ask the network to check this.
You can contact them directly on;
In the US/Canada dial 1-888-513-8804
Service d'assistance aux clients par UserEcho
Questions
This may be down to a coverage issue but if you can confirm your location and the phone number of the SIM we can ask the network to check this.
You can contact them directly on;
In the US/Canada dial 1-888-513-8804