Make sure you study the user guide and try BOTH dialing methods. If call back does not occur when you dial +44 then you may need to use the pre-fix dial which is explained in the user guide.
Ekit Global SIM card support - for direct contact with the network on billing, technical problems, PIN and PUK numbers and other operational issue please dial 154 from your handset (Calls are chargeable), 0800 376 2370 whilst in the UK and if you need assistance whilst abroad please visit www.ekit.com and select ‘access numbers’ for international toll free dialing or email; mobile@ekit.com There are toll-free numbers in approx 75 countries, all can be used to reach customer service http://www.ekit.com/ekit/AccessNumbers - Press 0# to speak to an operator. From outside the UK to contact Ekit customer service please use; +44 (0)207 984 2138
Questions
Ekit Global SIM card support - for direct contact with the network on billing, technical problems, PIN and PUK numbers and other operational issue please dial 154 from your handset (Calls are chargeable), 0800 376 2370 whilst in the UK and if you need assistance whilst abroad please visit www.ekit.com and select ‘access numbers’ for international toll free dialing or email; mobile@ekit.com There are toll-free numbers in approx 75 countries, all can be used to reach customer service http://www.ekit.com/ekit/AccessNumbers - Press 0# to speak to an operator. From outside the UK to contact Ekit customer service please use; +44 (0)207 984 2138