Hi there. When you write the letter that goes out with the Sim, perhaps include in the user guide "Enter the pin code on the sim card holder" as one of the steps - it is not mentioned and while it is obvious there are many who will not realise.

Anònim fa 13 anys • updated by fa 13 anys • 1

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Please note, the PIN entry instructions are detailed at the start of the user guide that is provided with the SIM card.